Online Terms of Service
The Terms of Service page for Bass and Bucks' online store outlines the rules and guidelines that customers must follow when using the website and making purchases. It provides clear information about user responsibilities, order processes, returns, and legal terms.
Overview of Terms of Service
Welcome to Bass and Bucks! These Terms of Service (the "Agreement") govern your access to and use of the services, products, and content provided by Bass and Bucks, an online retail store. By accessing, browsing, or purchasing products from our website, you agree to be bound by the terms set forth in this Agreement, including any amendments or modifications that may be made from time to time. Please take the time to review this document carefully, as it outlines your rights and responsibilities when engaging with our website, products, and services.
1. Customer Rights and Responsibilities
a) Products:
Product Availability and Accuracy: We make every effort to ensure that the products listed on Bass and Bucks are available for purchase. However, product availability is subject to change without notice. While we strive to provide accurate and detailed descriptions, images, and specifications of each product, discrepancies between what is shown online and the actual product may occur due to factors such as differences in screen display settings, lighting conditions, or manufacturing variations. Customers are encouraged to contact us for clarification if there are any questions regarding product details.
Intellectual Property Rights: All content, including images, product names, descriptions, and logos on the Bass and Bucks website, is protected by copyright and intellectual property laws. Customers are prohibited from using any content for commercial purposes without prior written consent from Bass and Bucks.
b) Pricing:
Price Accuracy: The prices displayed on Bass and Bucks are accurate at the time of listing. However, we reserve the right to make changes to prices at any time, including during the process of checkout.In the event of a pricing error or discrepancy, we will notify the customer before processing the order. If the order cannot proceed at the listed price, the customer will be given the option to accept the corrected price or cancel the order for a full refund.
Currency and Taxes: All prices are listed in US currency, and applicable taxes will be calculated based on your shipping address at checkout. Sales tax is applied in accordance with local regulations, and customers are responsible for any additional fees or charges that may apply in their jurisdiction. Shipping fees are additional and will be determined based on the size, weight, and destination of the order.
c) Order Processing:
Order Confirmation: Upon placing an order, you will receive an email confirmation detailing the items you’ve purchased and their expected delivery. This confirmation does not mean that the order has been accepted or processed. Once your payment has been verified, we will send a second email to notify you that your order has been successfully processed and is being prepared for shipment.
Shipping and Delivery: Bass and Bucks partners with reputable carriers to deliver your order in a timely manner. While we provide estimated shipping times, these are not guaranteed and may vary based on external factors such as weather conditions, shipping carrier delays, or other unforeseen circumstances. Once an order is shipped, a tracking number will be provided to monitor the delivery status.
Order Modifications or Cancellations: After an order has been placed, we aim to process it promptly. If you need to make changes to your order or cancel it, please reach out to our customer support team immediately. Once the order is in transit, we are unable to modify or cancel it.
d) Customer Conduct:
Account Registration: While it is not required to create an account to browse or make a purchase on Bass and Bucks, registering an account will allow you to track your orders, save shipping details, and receive promotions. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities under your account.
Prohibited Conduct: Customers agree not to engage in any illegal, harmful, or fraudulent activities when interacting with Bass and Bucks. This includes, but is not limited to, submitting false information, infringing on intellectual property rights, or using our website to engage in activities that violate any local, state, or federal laws.
2. Returns, Refunds, and Exchanges
a) Return Policy:
Eligibility for Returns: If you are not fully satisfied with your purchase, you may be eligible to return the item(s) within 30 days of receiving your order. To qualify for a return, items must be unused, in original condition, and with all tags and packaging intact. Certain products may be non-returnable due to health and safety regulations or other reasons (e.g., perishable items, intimate apparel, custom-made items, etc.).
Return Process: To initiate a return, please contact our customer service team at ****** within the specified return period. You will be provided with instructions on how to return the item, including the return shipping address. Please retain proof of return shipping for your records.
b) Refunds and Exchanges:
Refunds: After your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method. Shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our support team. Exchanges are subject to product availability. If the item you requested is unavailable, we will issue a refund in place of an exchange.
3. Limitation of Liability
Bass and Bucks makes every effort to ensure that our website is functioning properly and that all information is accurate. However, we are not responsible for any interruptions, delays, or errors caused by unforeseen technical issues or third-party services. In no event shall Bass and Bucks be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
4. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website, and it is your responsibility to review these terms periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms of Service.
5. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the United States. Any disputes arising from the use of our website or services shall be resolved through binding arbitration, with the venue and jurisdiction to be determined based on your location. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.